Make a complaint

You can contact the Inspector-General for advice and guidance about how to make a complaint, the complaints process and likely timelines before you make a formal complaint. Complaints should be made in writing and sent to the Inspector-General by post or email. Contact information is available on the 'Contact' page

Contact

Information about the kinds of complaints that can be made to the Inspector-General is available on the 'Complaints' page.

Complaints

Contents of complaint

Your complaint or enquiry should include, if possible: 

  • your name, address and any other contact details
  • which intelligence and security agency your complaint is about
  • details of the thing you are complaining about, and
  • any relevant documents.

The Inspector-General cannot receive electronic material on USB drives or similar removable storage media devices. Electronic material can be received on regular sized CD's or DVD's and should be in Microsoft Office format.

Anonymity and confidentiality

The Inspector-General can provide complainants or whistleblowers with anonymity or confidentiality in some circumstances. If you are considering making a complaint and wish to remain anonymous or keep your complaint confidential, you should contact the Inspector-General to discuss these issues before making a complaint.

Notification to Director-General

The Inspector-General is required to notify the Director-General of the relevant intelligence and security agency if she decides to commence an inquiry into your complaint. This involves providing the Director-General with a copy of the complaint.

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